Cancellations & Returns
We offer all customers a grace period of 14 days from the date of delivery where we will allow you to cancel your purchase and return your unused item(s) for a refund of the full purchase price (including original shipping costs). Please email or write to us if you wish to cancel your purchase within the 14 day period.
You will also be reminded of your right to cancel under the Distance Selling Regulations within your order confirmation email.
The buyer assumes all cost and responsibility for packaging and arranging the return of goods. Please consider the potential return cost before you open your item and allow it to expand. Once a mattress has expanded it cannot be repacked to original size and will be very expensive to return.
We recommend the following websites for booking returns: www.parcel2go.com, www.p4d.co.uk, or www.interparcel.com
While the quality of our goods is assured, we cannot guarantee suitability for all individuals.
Please also read our terms and conditions for more information.